What to Do When the Difficult Person is a Narcissist or a Sociopath

Last month, I wrote about dealing with difficult people. Several of you wrote back or spoke to me off-line asking, "What if this person is really disturbed?"

Unfortunately about 4 to 8% of our fellow human beings have a serious personality disorder like narcissistic personality disorder or antisocial personality disorder (also known as psychopaths or sociopaths). When you have to deal with someone who has severe narcissism or antisocial personality disorder you will feel off-balance, anxious, and vaguely (or not so vaguely) threatened. It's not a fun experience.

Lucius Malfoy exemplifies a severe narcissist.
His primary aim is to feel better than others.

Severe Narcissism 

Both narcissists and psychopaths are controlling and manipulative. The narcissist seeks control in order to gain a steady supply of admiration. They need constant validation and support of their grandiose sense of self in order to defend against debilitating shame. Usually they begin by seducing others with charm and flattery. They may seem to understand you deeply. But this is not real. They have no felt sense of empathy.

Inevitably, you will fail them, because everyone does (their need is impossible to fill). Then their manipulation may turn to rage or withdrawal. Some narcissists can become vengeful, trying to turn others against you and moving into a position of grandiose victimhood. The narcissist wants others to see him or her as the best at everything, including being the most unjustly treated when in conflict.

Before he was Voldemort, Tom Riddle, the poster child
for anti-social personality disorder, was already
using people to gain power.

Anti-Social Personality Disorder (ASPD) 

The person with ASPD (also called psychopaths or sociopaths) wants control in order to feel powerful. Like narcissists, they begin relationships pouring on the charm and flattery. A sociopath can make you feel like you are part of a select and special group. They can make you feel special and important in ways that no one else ever has. They are also great at faking empathy. They are natural actors, and they study human behavior in order to manipulate others effectively and efficiently.

Often sociopaths are cult leaders, church leaders, and CEOs. Sociopaths are usually greedy, because money can be used to control or exert power over others. Psychopaths (at the more criminal or dangerous end of the antisocial spectrum) may use violence to control others. The more "high functioning" sociopaths will use vague threats as well as promises of great rewards that usually never materialize or those rewards come with a price tag - usually the feeling that you are betraying yourself.

Both narcissists and people with ASPD will leave you in a state of repetitive, anxious thinking known as rumination. Your thoughts will generally circle around to fantasies in which you teach the other person a lesson. This comes out of feelings of powerlessness and a normal, human a desire to be treated with respect and dignity. It is fueled by an underlying belief that if the other person could just "get it" they would change their ways. Letting go of this belief is the key to YOUR freedom and healing.

It is essential to know that people with these personality disorders almost never change. If they do, it is only with intensive, long-terms psychotherapy and usually only after a devastating experience in which their strategies for maintaining admiration or power completely fail.

Your Best Options 

Your best course of action is to have as little contact with a narcissist or psychopath as possible. Your energy will be far better spent doing other things. If possible, you may choose to cut off relationships with these people entirely. Technology can be a wonderful friend in this endeavor. Calls can be blocked. Emails can be deleted automatically so you never know that they were sent.

If you must interact with a narcissist or a sociopath, your best strategy is to become boring to them. Like cats playing with mice, they will lose interest when you stop being fun - which means when you stop being a source of admiration or wounding for the narcissist or stop being someone that the sociopath can use to feel powerful or gain money or other resources from.

Safety First 

Dealing with a sociopath or psychopath alone can be dangerous. They have no empathy and can't be reasoned with. Your safety is paramount. If these strategies don't work and you feel threatened, don't hesitate to get outside support from understanding friends, neighbors, coworkers, or if necessary, legal support from an attorney or the police.

If you grew up with a parent, sibling, or other influential person who had narcissistic or psychopathic tendencies, you may be more vulnerable to the seductions of these people. If this is true for you, then therapy to heal your own feelings of powerlessness and "not good enough-ness" will be invaluable in helping you to let go of these toxic relationships.

Disarming Difficult People

They are everywhere. People who refuse to listen. People who are manipulative. People who are easy to anger and slow to forgive. But if you have one at work - or worse, in your family - they can become the bane of your existence.

The thing to remember is that difficult people are stuck, often lonely, and usually, under the armor, feeling powerless.

Did your head just tilt to the side in confusion? Yes, the people who frighten you the most are the ones who feel powerless. I call it helpless rage. They lose control. They push others away. They know that even if they get compliance, they are not getting cooperation or genuine relationship.

But let's talk about YOU for a minute. Is it scary to confront a difficult person? Do you avoid saying or doing certain things with them? Are you walking on eggshells? Do you fume after they, once again, steamroll over you?

For most of us, the fear of anger or angry people is combination of biology and experience.

Biology:
Our bodies evolved to recognize a predator and run. And angry people can seem predatory. Though, in the wild, a predator rarely comes in growling or snarling. True predators sneak up on prey. Angry, snarling behavior is the behavior of an animal who feels threatened (powerless!).

Experience:
Many of us grew up with someone who was angry and scary. As kids, we were helpless to protect ourselves. And if the other adults were also afraid, they couldn't model for us what to do to feel safe. We may have decided that anger is bad or dangerous. We may repress our own anger so that we don't become the frightening adult we witnessed and feared.

So how do you disarm a difficult person - especially if you feel scared?

Having a plan and sticking to the plan is key. In the beginning, your fight-flight response will want to kick in and either attack, defend or run. Your plan will help you override these impulses. Later, as you have success disarming difficult people, your fight-flight reactions will calm down. Seeing that you have the skill and ability to 1) keep yourself safe and 2) calm the other person, will reinforce what you're learning.

So, here's the plan:

1. Stick to the plan. Don't take the bait. Have what you want to say rehearsed, memorized, or written down so that your own anger or fear-induced brain-fog does not take over.
2. Listen to the angry person's words and do your best to repeat them back accurately. For example: "You're saying that I should have sent this out last week. Am I hearing that right?" The person will agree or correct you. If they correct you, say the new words. "Oh, so you wanted me to send it within 24 hours of the request. Is that right?" Often this will feel like mincing words. No worries, keep refining till they tell you you got it right. The key here is to remain calm and keep letting go of any desire to defend or explain. You don't have to agree with the person. You are just checking to make sure you heard them correctly. As you do this, they should begin to feel more understood, which is what they really want.
3. Empathize. "It sounds like this is really important to you." Or "Wow, I really pissed you off!" No sarcasm or defensiveness can come through. You have to be offering true compassion for this to work. Remember, you are not agreeing that you're a jerk (even if this is what they are saying). You are understanding that they are intensely frustrated, and from their perspective you are the source of their irritation.
4. Ask for more. "Is there anything else I'm doing that's not working for you?" Give them space to vent. Use steps 2 and 3 when they offer up their laundry list.
5. Thank them. "I really appreciate you taking the time to let me know how I can help you better." Again, you are not agreeing. You are just appreciating that they explained what is making them so frustrated. You may decide to alter your behavior or not. That's secondary. 

The key to making this work is your own emotional reactions. If you take the other person's beliefs about you personally, it probably won't work. We take things personally when we already buy into some or all of what they are saying. I call this emotional Velcro. We all need to remove our Velcro by examining our self-talk, our embarrassment, our shame. When we can sit comfortably in our own imperfect skin and not judge ourselves, the judgement of others won't matter. In my next post, I'll talk more about removing the Velcro.